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The Mobile Food Ordering system saves guests time and reduces the risk of COVID transmission
Lauren Heath-Jones | Planet Attractions | 05 Jul 2021
Using the Convious system guests can place an order and track those orders in real-time Credit: Logan Weaver via Unsplash
One of the Netherlands’ premier theme parks has adopted a new food ordering system designed to eliminate queues at and reduce the risk of COVID transmission between guests and staff.
Powered by Convious, Avonturenpark Hellendoorn in Luttenbergerweg has installed the new solution, which is an AI-driven sales and marketing platform allowing guests to order and track their food and drinks remotely.
Through the app, visitors can order anywhere at any time and are even able to place pre-orders before their visit. The system also aims to optimise kitchen operations, giving servers and kitchen staff access to orders and pick up times, and offering estimated preparation start times.
“We believe that adapting to the technologies our visitors are already using is the right path towards digitising the park while offering a great overall experience,” said Tim Golstein, director of Avonturenpark.
“We know that people hate queuing, so Mobile Food Ordering is a perfect solution.
“Aside from contributing to the overall experience, it’s a COVID-proof solution. We’ve already seen great results and our kitchen staff have embraced the system.”
Koen Scholte, CMO at Convious, said: “Now, more than ever, visitors expect a stressless and safe experience when visiting attractions and the Mobile Food Ordering solution ticks those boxes.
“At Convious, we focus on developing technologies that help venues connect with their visitors before, during and after their visit. We’re eager to see more venues embracing this technology to deliver a memorable visitor experience.”
Technology
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